After you've placed an order, you will first receive a confirmation email and once the order is shipped you will then receive a second email with your shipping information and your tracking number. If you did not receive an email with your shipping confirmation, please check your spam folder. You can also log into your account to view the status of your order and view the tracking information. CLICK HERE
Our priority is to always get your product to you as soon as possible. Our team processes all orders within 24H of receipt. That means that your order will not be picked up by courier to start its way to you until 5-7 business days after you’ve placed your order.
If you need further assistance you can email our customer service department at 📧[email protected] or 🗣️WhatsApp +1 (678) 369 1329.
My Order is Lost/Missing
If your tracking information was created today and does not show any transit movements then tracking updates will appear the following business day.
IIn many cases couriers will hide packages from public view to prevent it from being stolen. Do not worry as lost package(s) are usually found by the courier in 1-2 days.
If you’ve followed all of the above instructions and your package is not able to be found please e- mail us at 📧[email protected] or 🗣️WhatsApp +1 (678) 369 1329 and we will be able to further assist you.
Please understand that no one from our team intends to lose your package and we are here to resolve the issue with you so we would like to thank you for your patience and understanding.
How Do I Update The Address for My Order?
If you would like to change the address on an order, please email us at 📧[email protected] or 🗣️WhatsApp +1 (678) 369 1329 as soon as possible.
We will try to accommodate your request; however, if your order has already been shipped there will be an additional change of address fee to update a package already in transit. If your order is not yet unfulfilled we will be able to change the address before it ships at no cost to you.
How Can I Cancel My Order?
If you would like to cancel your order, please email us at 📧[email protected] or 🗣️WhatsApp +1 (678) 369 1329 as soon as possible. We will try to accommodate your request; however, orders that have been shipped cannot be cancelled. If your order is unfulfilled we will be able to assist you with the cancellation and refund process.
